Refund Policy

This Refund Policy explains when and how refunds apply to paid listing plans and premium features purchased on OWNZAA. It should be read together with our Terms & Conditions. OWNZAA is operated from Salem, Tamil Nadu, India, and all fees are in Indian Rupees (INR).

1. Overview

Your first property listing on OWNZAA is free. Paid plans (single listings and bulk packs) and premium features are optional digital services. Because a listing goes live and is promoted immediately after payment, listing-plan fees are generally non-refundable once the listing is published, except in the specific cases described below.

2. When You May Be Eligible for a Refund

We will review refund requests in the following situations:

• Duplicate payment: you were charged more than once for the same plan due to a technical issue.
• Failed transaction with deduction: the amount was debited but the plan was not activated on your account.
• Wrongful or unauthorised charge: you were charged in error and no corresponding service was provided.

In these cases, the excess or wrongly charged amount will be refunded after verification.

3. When Refunds Do Not Apply

• Change of mind after a listing has been published;
• A listing removed or rejected for violating our Terms or content policies;
• Partially used plans or bulk packs where one or more listings have already been used;
• Expiry of a plan’s validity period;
• Non-performance of a property deal, which is between you and the other party and not attributable to OWNZAA.

4. How to Request a Refund

Email support@ownzaa.com from your registered email within 7 days of the transaction, including:

• Your registered name and mobile number;
• The payment/order ID and date;
• The reason for the refund request, with any supporting screenshots.

5. Processing Time & Method

Approved refunds are processed to the original payment method through our payment partner (Razorpay). Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or payment provider.

6. Cancellations

You may choose not to renew a plan at any time; auto-renewal, where offered, can be turned off from your dashboard before the renewal date. Cancelling future renewals does not entitle you to a refund of fees already paid for the current active period.

7. Contact Us

For any question about refunds or a specific transaction, contact support@ownzaa.com or use the Contact page. We’re happy to help and will review every genuine request fairly.